Holiday Inn Express & Suites Cheektowaga North East, an IHG Hotel

The room was very spacious and the breakfast was delicious. The room could use some updating.

I loved the staff who were so warm and hospitable. Our first interaction was with Sabrina Diebel. What an amazing person she is!!! We first saw her interactions with the guest who was ahead of us and were very impressed thereafter. All the other staff were very pleasant too. Oh... I forgot to mention the Dove products in the shower and Neutrogena lotion. They gave a very luxurious feel.

The location was close to shopping, food and the highway but it wasn’t loud with traffic noise. The breakfast was great. Lots of options and it was delicious. The rooms were spacious and the beds were comfortable. A bit high off the ground but comfortable.

Overall property was good however theee was service issue , I stayed for couple of days room was not cleaned after day 1 towels were not changed. Early morning 4.30/5.00 fire alarm rang but no one notified it was false alarm we all ended up going down after going to bed late in the night

Beds are always comfortable. Lobby is always clean . Staff always friendly and helpful.